FAQ

Do you have a physical location?

       Yes, we are located at 200 N. Market Street, Elysburg, PA 17824 and we can be             reached at 570-380-9319 during business hours.

What are your shipping/handling policies?

       We ship mainly through the USPS, both Priority Ground Advantage, UPS and                   FedEx. On larger pieces or bulky items, an additional handling fee may be charged         in addition to shipping. 
       Once your order is placed, we strive to ship within 3 days unless it is a custom               order, a packaging needing special box sizes or during holiday times.
 

How do I place a Special/Custom Order?

Once your order is placed, we will contact you through email regarding the details of your order. This may include, colors of paint or fabric and questions about custom sign design. 

If you are ordering a Personalized sign, once the stencil design is finalized and you agree to the stencil, we consider this order ready to complete. If you change your mind after this point, a $5 redesign fee may apply. 

What is your Return Policy?

If for some reason you are not pleased with your NON CUSTOM purchase, we will credit you the purchase price of the item (not shipping) when we receive it in the condition sold within 14 days. Return shipping charges are the expense of the customer. Should the item return in damaged condition, the refund is forfeited. You will then have to file a claim with the shipper.

Regarding Personalized signs, we will refund one half of the purchase price once it is returned to us within 14 days. I DO NOT refund my creative time to design your stencil. 

If your product is damaged, we will offer a refund or replacement product. We will need photo of the damaged item and the box if possible and we may need the item back and will send a pre paid return label. 

What are your business hours?

We are open Thursday and Friday, 10am to 5pm and Saturday, 10am to 4pm OR "by chance" or Appointment. If you are planning a visit, it is best to call to make sure we are open. Holiday hours will vary.

I sent an email and didn't receive a reply?

If it is a Sunday, we set this day aside for faith and family. We will get in touch with you Monday. 

What is you policy regarding Classes?

If WE cancel or reschedule the Class, a refund or class credit will be given.

If YOU cannot attend the Class and inform us before the day of the class, a class or store credit will be given. Sorry NO REFUNDS.

If YOU do not show up for the Class, you will receive the project kit only. 

How long have you been in business?

        I opened my first little shop in 1989 and I can remember my rent was only $75 per          month.  Over the years what started out as a place to sell my crafts turned into a            larger location and eventually a full service Floral and Gift shop. Over the past 35          years, life brought some changes but for the most part, building relationships                through retail was at the core.  Today, we are a husband-wife duo with a handful            of wonderful part time employees.

We are Crystal and Robert Morelli, welcome to the LVP family!